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Called for a "Pool Opening" back in March, 2020. ...

Called for a "Pool Opening" back in March, 2020. The cost is $303.88. They came May 18 to open the pool and the mess that was left to us to clean up, which totaled 4 days was atrocious!!!!! When they removed the cover all the leaves and debris went into the pool!!! They never checked the filtration system because they claim the water was too low! The ladder was never put into place and was told "put it anywhere you want". I don't believe that chemicals were even put into the pool. When contacting Westwood Pools and Spa with many pictures taken on that specific day and how displeased I was, I received an email that they are short handed and are working from home, but the matter would be looked into. Well, guess what???? No response at all......I told them I would not be paying the remainder of $151.94 for the damages that were done! Will still no response from this company....I find out on June 18 the remaining total was placed on my credit card. I have since them contacted them via email wanting a refund, but as of today, July 22, 2020 I have not heard from them at all. Poor customer service, no response on the damages done and I do not recommend Westwood Pools and Spa!

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