Adrienne Jarvis Review of Broadway Toyota
The service team is great, and I got in and out qu...
The service team is great, and I got in and out quite quickly.
I work in the hospitality industry, so I'm always alert when it comes to customer service. The only thing I would suggest would be having all team members, especially service drive greeters to always be in a Toyota branded shirt/ sweatshirt. The lovely girl who greeted me was very kind, however she looked sloppy in an over-sized zip up sweatshirt that was not even from Toyota. She always looked very disheveled. I was also off-put from the gentleman in the Parts Department who wore his hat backwards. I find that inappropriate, especially in a work setting. He can wear his like that outside when he is not on the clock, however when he is communicating with customers, he needs to look professional.
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