I'm a renter and this company is horrible to deal ...

I'm a renter and this company is horrible to deal with...2 requests and follow up call to get air conditioning fixed. No hot water, sent a request at 7AM with no response. Called and was told it was sent out to a third party (never informed me) and can't give me an estimated time for it to be fixed...no hot water with 2 little kids....no baths, no clean clothes or clean dishes and they don't really seem to care. If you're an owner or a renter do yourself a favor and look elsewhere!