The reservation we made was supposed to be in the ...

The reservation we made was supposed to be in the Alii Tower but whoever booked it messed it up we are now we are in the Diamond Head not near as nice they did give us the standard room rate which I'm assuming is the rate for this hotel any way but not sure they also comped our breakfast for the whole stay in one free dinner we have stayed here twice before and it was amazing that's why we came back for a third time tried several times to get upgrades told nothing is available the housekeeping staff is nice some of the people at check-in seem to be confused on some issues and not as pleasant the room we are in now had an insect issue but that seems to be resolved now I hope so all in all this visit to Hilton Hawaiian Village is nothing like we are used to which is why I gave it a three originally booked the reservation on my Hilton Honors card but since I didn't have the physical card at check-in they wouldn't put it on that card thank God I had another means of payment guess I lost all those points and my hundred dollar bonus I was supposed to get I think when we come to Hawaii again we will have to think long and hard as to where we are going to stay next time who knows