Beds were very old and uncomfortable. Front desk...

Beds were very old and uncomfortable. Front desk said all rooms have same beds. Offered to even change to a sister property. Dis not happen. Manager at Spa was not professional and would now allow a guest to obtain massage after being booked 36 hrs in advance. Said guest was not registered which was front desk fault. Offered to.pay with credit card and she was very dismissive. Would definitely not stay here again. Not the same quality as it was before.