Deborah Maynard

Review of Lake Austin Spa Resort

Worst experience ever today. Filled out 3 forms th...

Worst experience ever today. Filled out 3 forms that each asked what my birthday was but then gave zero discount or amenity for it being my actual birthday today. Why do you keep asking? Last time we were here we were allowed to use water sports but this time we were not despite not being told about a change in amenities. Asked to borrow a hat and was told no while 6 girls we met who were only there for the spa were given hats and said I should at least get one for my birthday. For the amount of events I've organized and the amount of times I've brought people here this place has gone downhill. I bought a facial for $200 plus resort fee, bought products for $165 bought wine $55 bought lunch $65. And I can't use a kayak for 15 minutes? I will never return and will continue to be sure everyone is aware how awful this place has become.