shawn horne

Review of Engeneration Operating Service...

Rental department is a joke!!! My car has been th...

Rental department is a joke!!! My car has been there for a week and still nothing. Not the service department s fault since there waiting on parts to come in. But sure would be nice to have a rental since my warranty is paying for one. But Finally after a few days after calling over and over they have one come available Friday afternoon and could pick it up Saturday morning. Was told NO deductible. Just come by Saturday morning. Came Saturday morning and no one has a glue what s going on. Now there s a $200 deductible now all of a sudden. It s the weekend so no one can get up with the person who s set all this up. Was told there s nothing they can do. I call back Monday hoping to talk to that same person I talked to Friday but still not there. Tried to explain to them but I guess no one there in the rental department knows anything about anything. now there s no rental available. So frustrating!!!!