Rude. Tells you the amount you will need to pay to...

Rude. Tells you the amount you will need to pay to "guarantee" the derogatory remark will fall off your credit report within 3-4 months, takes your credit card info, then tells you there's an additional $6 fee for processing the payment through a third party. When asked if this was protocol (Instead of telling you the full price BEFORE you hand over your payment) she responds with there is no specific time in her protocol where she needs to tell you this.

Training error?
Agent mistake?

It could be only an additional $1, Either way I would like to know the full amount that will be deducted from my account. Not after the payment info has been handed over. SHADY.