Review of Urbani Truffles USA Corporation | Don't be fooled by 'NEXT DAY Delivery.

3 years ago

Don't be fooled by 'NEXT DAY Delivery.

Don't be fooled by 'NEXT DAY Delivery.
I placed an order for white truffles on Thursday.
I wanted the truffles delivered on Friday for an important occasion.
The Urbani website said 'NEXT DAY delivery', so I placed the order.
The truffles weren't delivered on Friday or Saturday or Sunday or Monday.
When I asked why, Urbani said 'orders from 3:00pm Thursday will be shipped on Monday unless Saturday delivery' is selected.
If I wanted next day, i.e. Friday delivery, why would I select Saturday delivery?
Just checked the Urbani website again. Across the top of the truffle page it says: Order Fresh products by 3pm (Mon-Fri) and we'll ship the same day. It does not say 'orders from 3:00pm Thursday will be shipped on Monday unless Saturday delivery'.
Very deceptive.