Hotel is nice and clean but apparently staff are V...

Hotel is nice and clean but apparently staff are VERY rude and don't care about their guests at ALL. I called the front desk and 'John' answered.. told the gentleman that we have an infant with us please do us a favor and possibly do a little late check out for us. Was very rude and told us we couldn't and also asked about whether the bottle in the room was complementary but said it wasn't which my wife earlier told me me it was because a front desk attendant earlier around 2 pm said it was.. I was very disappointed. Honestly this is my first google review and the only reason I wrote it is to let other fellow google search users know how rude this gentleman was to me. Hyatt hotel should be more considerate when hiring people especially for the front desk. Will be the last time I ever visit this location. Stay away folks if you do not want horrible customer service. Otherwise very nice.