Thorsten D

Review of InterContinental London The O2

Relatively large, new hotel which seems to have a ...

Relatively large, new hotel which seems to have a strong focus on conference guests. Nice, spacious rooms, bathroom and shower separated, floor-to-ceiling windows. Individual air conditioning, light switches that are sensible to use. "Correct" hangers.
Difference between superior and deluxe rooms is not very clear. My deluxe room was on the third floor with a large part of the view of the gravel roof of the conference center. Lt. Website the deluxe room has a Nespresso machine and a Bose soundbar in addition to the view (haha). My room didn't have the last one either. Worse, the room smelled of insecticide.
The wellness area has a relatively large pool, unfortunately the steam bath and sauna are directly adjacent to the pool - so not really relaxing. Tip / warning: the English go to the sauna / steam bath with bathing suits. I found it uncomfortable that you have to go through the lobby to get to the spa.
The breakfast buffet is very nicely presented, great selection. However, the egg dishes are all pre-produced in warming bowls and are not freshly prepared as requested. The view, on the other hand, is nice ... just like the one from the bar on the 18th floor.
The weakness of the hotel is the poor service (if this hotel is actually a 5 * hotel - this is not clearly stated on the website). The reception is overwhelmed, sometimes there are queues at check-in. At check-out (I was there especially before breakfast to avoid the queues) the lady initially only wanted to issue me an invoice after I had finally checked out of the hotel :-( I would have to be a little clearer first so that I could get my invoice .

All in all, this Intercontinental does not correspond to the standard I e.g. I'm used to from Tokyo or Shanghai.