Not impressed we booked via the phone to rule out ...

Not impressed we booked via the phone to rule out any issues the girl told us we would have a family room with at least two beds.. her words were "your son won't even know your watching tv". We arrived to a room with one bed contacted reception by means of walking down as they didn't answer the phone...to be told we don't have any other rooms. They said we can fit in an extra bed with no other option that is what we had to do. Park that aside and head to the bar area pick a seat in the lobby wait 10 minutes no one comes near, eventually walk up and look for service and it continues like that not one waitress or waiter will come back unless your right on their regular path even then you need to get your shout in which to me seams rude. Having stayed here while it was the raddison its gone down hill big time. Watch here I won't get a reply they don't care!!!