Sean H Review of Hyatt Regency Cleveland
We were only here for one night in the suite. The ...
We were only here for one night in the suite. The staff was great, but there were some disgusting looking stains in the room (floor, shower curtain, towels, and chairs). We didn't want to complain and I wouldn't have said anything if they didn't ask, but they asked when we went to checkout. I explained that it was a bit unfortunate that there were stains, but I also understand that it is difficult to get stains out of everything. The desk clerk was upset that I didn't mention something sooner because they would have moved us to another room. I told her I didn't want to make a big deal out of it. She offered to make it right and asked what she could do and offered free tickets to make it right, which was nice and made us feel better about the stay. I would like to add that the towels were scratchy...fabric softener anyone? Staff was great and the building looked really cool inside.
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