Predeep K Menon

Review of Patroids

Have been a loyal Grab customer for sometime now. ...

Have been a loyal Grab customer for sometime now. Till recently, my opinion about its services was generally good ... there have been a few bad experiences (mainly due to cancellations by drivers) ... but on the whole, the drivers & rides have been pleasant & commendable.
However, over the past week, that positive opinion has plummeted! Ironically, thist state is not due to drivers or rides but due to administrative sloppiness and lackadaisical attitudes instead!!! Complaints to Grab's help centre is registered by friendly staff who make promises of prompt resolutions & callbacks (within 24 hours) but neither happens in reality and your problem is conveniently forgotten. They are setting a new, unprecented low in Singapore service standards!
After registering a simple complaint more than a week back and doing 2 followup calls, my problem (which they acknowledged is of their fault) remains unresolved and the reimbursements due to me remain unpaid.
It would seem that clocks at the Grab office work differently, because when they say 24 hours (to resolve the problem), it actually means: a) more than a week; b) no status feedback; and c) no resolution!