D G

Review of Austin Marriott South

Total rip off company taking advantage of people i...

Total rip off company taking advantage of people in an emergency situation.
To start: In the confirmation email sent, I was given an address to a half demolished building. Stayed in that parking lot on hold for 20min trying to get the correct address. I went there and finally checked in with the front desk agent who was very nice and accommodating (might be the only saving grace in this whole experience). On the booking phone call, I specifically upgraded the room to include a microwave and fridge, arrived at the room only to find a super tiny mini fridge and no microwave. Next day I was charged $621 when my confirmation quoted $472 with taxes and all. At NO point during the booking process (booked over the phone with live agent), confirmation email or on the locations website, does it notify you of this mysterious "incidentals charge." I've never experienced this at any hotel I've ever stayed at. It supposedly gets refunded 5 days after check out but for someone who's not swimming in dough and is only here because of a winter storm, this was a huge inconvenience and put a toll on finances for this week.
When I inquired about this, the hotel manager is extremely condescending and pulls up the "digital entry terms of use" page on the MARRIOTT website which no one ever goes to. They go straight to the website that they are booking with! With the weather worsening, I asked her how much it would be to extend the stay for another day or two upon availability and she was unwilling to adjust the rates at all for those extra days due to those being in "high demand."

Unaccommodating, conniving, and seriously overpriced. Save your benjamins and go to a Motel 6 for the same thing or even better. When booking a hotel in the future, I will eliminate "Marriott" from my search terms for good.