Ash Marsh

Review of Invest West Management, LLC

I rented through this management company for 5 yea...

I rented through this management company for 5 years. The beginning was fine, but over the past 2 years it went downhill. My first issue was the response time. You can never get ahold of someone. Your always getting a voicemail, and it says they will return your call in 1 business day. I have had to wait 1 week, until I had to call them back again, and then wait another day for them to finally return my phone call. Maintaince always took forever to come. I once had a washer leak, and it took 5 hours for someone to come and deal with the mass amount of water. The water damage was so bad, 6 months later my downstairs neighbor noticed water leaking and mold on her garage ceiling. So things were never properly taken care of. Dealing with Tracy Norris was awful. She never had a good attitude, never friendly and always seemed like she was against you. We had some downstairs neighbors who were very aggressive and explosive. They consistently harassed my family. Cops were called a few times to report the harassment. Management did nothing about this, and I was told it was all hearsay. They allowed those people to continue to live there until one day I was physically assulted by the women in front of my children. Charges were pressed, and then finally Tracy was willing to do something. When I contacted her to tell her what happened she made it seem like I was inconveniencing her for her having to evict those tenants. She never once asked how I was, was just very rude and snappy. That was the last straw for our family so we moved within 2 weeks to get away from this company. While moving we were accused of throwing trash on the ground, which we would never do. We were told we d have to pay for this, once I asked if they had any proof that we threw the trash on the ground, they stopped. We were good and faithful tenants. Always paid rent on time, kept a very clean home, were friendly to all of our neighbors and we were treated like garbage by this company. I have never dealt with worse customer service before. So happy to finally be away from them, and I would never suggest this company to anyone. Stay away from invest west, unless you enjoy not being treated well and taken care of when you pay good money to live in these homes!!!