Property is beautiful! Kids loved the pool and the...

Property is beautiful! Kids loved the pool and the water park. Left the room at 8:00 am had breakfast on property, spent the the whole afternoon enjoying beach and pool areas before returning to the room at 5:00 PM. In the 9 hours we were gone housekeeping never came to refresh room. Called to advise of the mishap and operator apologized, asked if we left "do not disturb" sign on the door, advised her we did not, then she will send someone immediately. I asked her to please hold off for an hour, so my family can finish getting showered and ready for dinner. She said no problem. We come back from dinner at 8:30 and ROOM STILL NOT TURNOVER. I once again call to find an extremely rude operator advising me "since I called at 5 which is when they change shifts, so that where the mission communication was, but I am on the list to get housekeeping". So I am suppose to inconvenience my family and wait out side at almost 8:45 in the evening and wait for housekeeping to come when ever they please? She was unapologetic, insisted it was my fault for calling at 5 when they changed shifts. For a property of this statue I expect more. There is a certain level of service one expects from staying at a Curio property and today they dropped the ball! I just had wished for the operator to apologize, take responsibility, and make it right. Too much to ask?