J

Good quality food, and the steaks were well-season...

Good quality food, and the steaks were well-seasoned and cooked. However, I am appalled by the service and the prices, and left the restaurant feeling swindled. To explain, I took a group of customers to McKendrick's for dinner. The steaks on the menu range from $30 to $60 (without sides). I think this is reasonable for a business dinner. Yet our waiter told us they had a special on tomahawk steaks that night, and gave us a really pushy sales pitch on them. Before ordering, I even clarified with him, "I've seen tomahawks be huge, expensive cuts meant to be split by 2 people. Is that what these are?" And he responded "No, ours are smaller and meant for 1 person." So, everyone orders the special. When the bill comes, I was charged $118 per steak! That's DOUBLE the price of the most expensive steak on the menu! When something is that incommensurate with the rest of the menu, I think the waiter should give you a heads up. To make matters worse, when we were leaving the restaurant, the waiter told my customers the price of the steaks: "you should thank that guy, he just bought you all $118 steaks." They felt horrible for ordering such an expensive meal, and like me, expected the special to at least be in the same range as the rest of the menu. I found it to be unfair and thought our wait staff was truly unprofessional. We also saw a waiter chug wine out of a water glass at the waiter's station! (Which was near our table). I learned my lesson to always ask the exact price of the special, and I also learned my lesson to never return to McKendrick's.

Comments:

No comments