One star because you can't select zero.

One star because you can't select zero.

Where to start-- We were told there was a complete check up and service done on the boat when we purchased it the end of March 2016. We only used it on nice weekends and July 3, 2016 it died. Looked into the intercooler hose to see lots of aluminum oxide debis from a defective intercooler; which had obvious signs it had been cracked for quite sometime before we purchased the boat.

Upon bringing the boat in, I was told the oil was completely black. We had just purchased it and the service was supposed have been done. When I approached the sales person to see if service had in fact been done (as we were told) he rolled his eyes at me and was very condescending; I was completely insulted!

The dealer had our boat for 52 days. 52 days! Not 52 days of wrenching on it, mainly 52 days sitting in a boat yard just waiting for parts or for them to actually work on it.

In my experience, TSB/recalls give you an exact part number when you have to replace a defective part. Almost a full month from when we first brought the boat in, I received notification the part had came in the last week of July should be finished the next week. Two weeks later when I called again, they told me the part they received was incorrect. My frustration with this is not the fact that the part was wrong but they had it for two weeks before bothering to tell me it was the wrong part. Again, which I had to call for myself to find out.

This is when I started a case with BRP. Once they were involved things started moving along. Once the part was installed and the boat water tested, we were notified it would be ready for pickup the next morning. When we returned their call to ask about the test results of the requested compression test they didn't have them but said it was okay. If we requested a test those numbers should be the first thing you add into the work order notes. So... the boat was supposed to be ready and cleaned per last conversation. Went to pick up the boat the next afternoon and it wasn't ready. It wasn't cleaned and had dirty grease marks on the white seats, boat was filthy from sitting outside for two months (which we had covers on it when we brought it in), there hitch plug wasn't attached, and nobody even offered to assist my spouse to hook up the trailer to the car. After all this I will never return to this shop.

The lack of communication here is absolutely unacceptable. Phone calls were rarely returned. Complete miscommunication between all staff members. One lady in service was about as rude and vague as could be.

I'm very happy BRP covered the repairs (as they should have anyway because it was a recalled part) and I'm the knowledgeable technician who installed the parts but all other parties involved I will be happy to never work with them ever again. I would highly recommend to never purchase a product from them.