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karen mcdermott

4 years ago

I like many of you had a non fault car accident in...

I like many of you had a non fault car accident in 2016. The third party admitted liability straight away. carpenters law were appointed by my insurance company to deal with the personnal injury claim. I also got frustrated by the length of time in Which things were taking to sort out. But found out that the wait was not due to Carpenters it was in fact my insurance company holding things up . As They would never answer my claim handlers calls and emails. Emma was great. nearly always Replying to my emails within a day or two.
My only advice would be to contact customers in between long periods of inactivity with an update even if there has been Little progress.

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