The only reason this has a two is because the room...

The only reason this has a two is because the room size is above average for hotels in Italy. Rooms not ready for check-in at 4:30pm. Not enough towels for two (that s really not a difficult task). Manager was rude and demanding. I would equate the managerial expertise with that of a Motel 6 (not even a Super 8)!
Food was not well prepared and to go boxes were even worse. I ve lived and traveled extensively in Europe and Asia. Worse American owned hotel I ve ever been in. An embarrassment for the chain.