Simon Watts

Review of Landy's Chemist, Lemongold Ltd

This is my second review for the same order (the f...

This is my second review for the same order (the first one, given a couple of weeks ago wasn't published, so perhaps I'll keep getting invites to write a review until it's a good one!). My order was made late November for a Clarins product. My order status was updated to say it had been despatched but nothing arrived for 8 days (everything I ordered from other suppliers arrived in the meantime) - Royal Mail Track & Trace stated they were still waiting for the package from Landys. Referred it to Landys - they said probably lost in the post & would enquire/send replacement.
Nothing heard for a couple of days, sent email, no reply. Rang Landys and they said it had been lost by Royal Mail and the item was out of stock so so I couldn't have a replacement. They processed a refund and I had to purchase the item 2 weeks late at greater cost than I could have ordered it from an alternative store for. Looking at other reviews it looks like this happens alot. I would not bother considering Landys again, they are a waste of time.