Lisa Walden

Review of Artcraft Management, Inc

<<<RENTERS BEWARE >>>. ...

<<<RENTERS BEWARE >>>. THIS apartment complex was the worst choice we could have made from the onset- PERIOD !! Our experience there was horrible. First of all they lied to make us interested, selling us on the club house and the pool. After already paying upwards of $1,800 They still expected the tenants to pay to use the clubhouse for functions and or parties. The clubhouse closed everyday at 5:00 so when everyone got home the club house is closed! Unlike the apartment complex adjacent to them (Bainbridge 3200) their clubhouse has 24hr access and you can utilize it for functions/parties for FREE. We had several functions there for FREE !! The staff there is friendlier as well. The staff at Hampton Roads Crossing treated my family and guest so badly I had to contact Corporate Office. Shortly after I contacted Corporate office Vicky appeared and they seem to have whitewashed the front office. I'm assuming that if you change the ETHNICITIES up there things will definitely change-well, WRONG it got worse. They can't even pay the tenants to participate in ANYTHING!! Even with giveaways and free items!! The claims of luxury when all of the fixtures are basic at Best. There is not one thing I'd call luxury there. They moved us in on unclean carpet with hair barretts, rubber bands, pet stains ect, nasty bathroom, nasty stove, you could still see where the previous family had placed all of there furniture. I wrote to them in the beginning to complain about them allowing us to move in on unclean stained carpet. NOTHING was ever done. We had the carpet cleaned and the carpet cleaner left note on the receipt stating that the carpet was beyond cleaning and needed to be replaced. We move out and they send us a bill and charge us for the nasty carpet!! I'm an event planner and at times I'd have to place an item or two on my balcony until the following day of an event. Vicky attaches a note to my door that has inferiorated me to THIS day. The note had a picture of a ghetto with clothes and other items strung along on clotheslines. I was and am thoroughly offended by THAT note that was on MY door. That was RACIST!!!. Just the thought of her searching the internet for THAT pic makes my blood boil. While we're paying upwards of $1,800 we find out that there are families in this LUXURY apartment home complex renting through section 8? What the heck is going on at this place and HOW and WHY is any of this being allowed? That apartment complex was always crawling with cops. They were living in every building. We got so sick of the cops knocking on our door at 11:30, 12:15am and even 1:00 in the morning asking if there was anyone in OUR apartment smoking weed...!!! WTH?? It was like being tortured and having to pay for IT..!! We HATED IT OUT THERE!!! I went to the office three times, starting in December to notify them that we would NOT be renewing our lease and that we would be on month to month after Jan 4th 2017. Each time they tried to make me sign a 60 day notice. I told them it would not benefit me in signing that because we definitely would not need a 60 day notice because the home that we would be moving to would be completed well before 60 days and we wanted to remain on the month to month. What happens? We pay our rent, move out and they send us a bill $798 for the nasty carpet and $3,600 for failure to provide notice. ALL the while they KNEW we were moving!!!-"It's this biggest FRONT and load of lies I've EVER experienced in ALL my life. Needs to be before a judge. For SURE!! WE feel like Artcraft Management definitely owes US. <<< RENTERS BEWARE>>> THAT'S MY OPINION...!!!