Hong Chen

Review of WakeMed

I visited WakeMed ER at Falls of Neuse location. ...

I visited WakeMed ER at Falls of Neuse location. I requested my medical record for that visit. After I got the print out copy, I released that there was mistake - doctor wrote the wrong days of how long I had taken my previous prescription. I required the nurse and a staff member Sarah to update doctor to correct it. They said they would but not promise doctor would do. I explained that I need the record with right information. Sarah further took away my personel medical record and refused to give back to me after my several requests. Sarah stated she would not give back though it is my personnel record, refused to explain to me the reason and asked me to leave immediately. I explained to her it is my personnel medical record and I need it. She called police expel me out of ER without give me my personnel medical record anyway. As a patient, I have never been treated so rude and unreasonable. This is a violation to keep patient's private medical record by force. So frustrated that they treat patient in this way!