Google has 0 customer service. No chat option on t...

Google has 0 customer service. No chat option on their website, no capability to talk to someone on the phone. I needed to help my brother recover his account information as he lost his phone and forgot his email password. I was on hold for an hour and a half to try and speak to someone at Google Headquarters and could hear the people in the background talking and typing. I said "hello??" multiple times and could hear myself in the background, they were ignoring me. I am so fed up and frustrated with this experience. Will not recommend Google to anyone in the future. Very upset.