Marley Smith Review of Bali Hai Restaurant
I came last week during restaurant week with a gro...
I came last week during restaurant week with a group of friends. We knew that the majority of food would come pre-made and be heated up, we were okay with that. The appetizers were delicious, but outrageously tiny. There were three coconut shrimp on my plate for my whole appetizer.
The small amount of food was nothing compared to my steak. I ordered a medium rare steak, and it came out clearly well done, or at the very least medium well. Everyone at my table confirmed that my steak was basically charred. I asked the server and she confirmed that it appeared to be way too over cooked. She went to send it back and the chef told her it was medium rare.
I have worked in restaurants for years and have never witnessed a chef tell a customer that they were wrong about their food. The very kind and professional waitress apologized profusely and offered to put it down under a new ticket so I would get my food. I did not want for her to have to do that, at that point it was too much work for her on an already busy night.
I have been to Bali Hai before and would consider going back. The waitress was incredibly sweet and courteous about everything, going above and beyond for what she needed to. I was just so turned off by the chef consistently serving me over cooked food and telling me I was wrong. Other medium rare steaks at my table were cooked significantly less than mine.
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