My husband and I like to try out resorts in the ar...

My husband and I like to try out resorts in the area and get a way from the kids for a night. We stayed here last night and was very very disappointed. We paid for an extra night so we could check in early Saturday morning. Upon checking in, the man at the desk was friendly. He gave us a map of the resort and wrist bands for entry into the water park . We made our way to our room. The parking is awful, very limited but that s expected at a resort. After checking our room, which was basically a normal hotel room, we were highly disappointed. The balcony was not very safe and our shower faucet was falling off the wall.
The hotel offers transport to areas around the resort. We called and were told someone would be on their way. After over 30 minutes of waiting we just walked. We arrived at the water park and was highly disappointed. You can t bring water if any sort in to it, which is insane in 112 degree weather.. but you can of course buy it at the bar for extra money... the pools were instantly crowded so we grabbed a drink at the family bar and walked to an adult only pool. Once getting to the adult pool we were not allowed to bring our drink in and had to drink it and dispose of it before entering the area even tho there is a bar at the adult pool. The bar at this pool had a very poor selection.
The pools at the resort are very run down. Missing large chunks of concrete. Dirty and full of clumps is hair..
Later that night after dinner we decided to walk down to the pool and have a drink.. at 7pm all bars except the family pool bar are closed! When we went to the front desk to double check they couldn t even give us an exact time of restaurants and bars that closed. They just said oh it s closed? Maybe try the other bar ...

We ordered ice cream vid room service and while it states the prices it does not state the room service delivery fee, service fee or that they tack on 20 percent gratuity. When confronted about charges we were told that it states them on the receipt. Obviously it does but who wants to be blind sighted with extra fees.

The hotel claims that they will make it right when unsatisfied but all I received was excuses after excuses.
We will not be back again. All the hotel cares about is getting money not about their customers.