It's off season when I booked my stay in this plac...

It's off season when I booked my stay in this place. Reviews are good so why not. I was able to get a 20% off plus a free 30 minutes free kayak and 1 hour water park activity. As we arrive in the place, the rain is pouring hard and even the security guard do their best to handle all situation at hand (a wedding is happening) we we're stranded in the guard house for 20 minutes while waiting for a shuttle. As an excuse, the security advise us that drivers are having lunch and it's already 2pm. So we waited until the rain is just drizzling, so we walk up to the reception. check in and check out counter are separated. The receptionist seems pleasant but seems rattled due to outpour of customers, my companion seems irritated though due to slow service but i console her and remind to be more patient so she did, afterwards I excused myself to go to a restroom, while my companion finished up the check in. When I returned, she seems pissed because the receptionist claimed I already have the key, with further clarification and explanation everything and the keys are given after 30 minutes. Exhausted, I keep my spirits up cause I don't want to join in with my friends mood. Once we get inside the room, it was quite pleasant and spacious. I just wondered by we cannot cooked since there was a built in kitchen and electric stove for our disposal. Still the room amenities is nice. WIFI is poor, and only selected areas has a very strong ones. Once we get rested, we check out the premises, and took some pictures. It's seems good and some other areas stands out especially the church, pool, bar, water park and resto. And I told myself this still might work, For I short time inside our room, I finally resign to the fact that the internet connection is really poor so I excuse myself and went out for a stroll to took pictures and enjoyed the rainy ambiance. Had fun going for a deep and go further for a walk before I end my day. I wake up early for my morning jog, and pass by the receptionist to inform my free use of kayak and water park. Once I'm done with my morning routine, we decided to had breakfast, how I wish they started around 6 am so that there will be enough space for the guest. The crowd really pick up and there is a huge que. Still we manage to secure a pool side table and enjoy our meal. It may not be the best one we have but it's still good and returned to our room. My companion retire in her quarters for some more reading while I had the free amenities (water park and kayak) for myself. Alas, when I returned to the receptionist to get my free coupon, I was advised that I had none so it really pissed me off but manage to gracefully explained my reservation and payment and even showed my receipt. After an hour of clarification, the receptionist apologized for the wait and I didn't bother to make a scene coz I am running out of time. Still an hour and a half well spent kayaking and playing at the water park. All is forgiven and headed back to my room and gather my thing and check out. In my opinion, Club Balai is a great place but it needs to develop a system where there's a need to strengthen their operational communication, because the guest are taking the blows. My concern what if they encounter a snobbish customer and experienced the inconveniences that I encountered or worst what if, that particular customer doesn't have the patience I exercised during the ordeal. So if you ask me. 4 star for the place and amenities, 2 star for wifi usage, 3 star for cleanliness, (they didn't provided the needed trash can for appropriate trash) 3 stars for food, 4 staff courtesy, 2 for communication, 4 for fb and if worthy location, 4 for fun factor. If you ask if I'm going to booked again. The answer is maybe.