Erna Listia

Review of Makkah Clock Royal Tower, A Fa...

A five star hotel that is not serving 5 star exper...

A five star hotel that is not serving 5 star experience. Yesterday, some of my friends from the same group is avoided of entering the dining meal, saying that my friends were not entitled for the meal. Today, it happened to myself and my husband!!

After rechecked, it was misunderstanding between the hotel and the travel agent, and of couse finally we get our meal. Of course we can understand that some mistakes could happen. But the way they treating us as the guest, is very bad!!

They frankly avoid us as the guests to come in, not even provide us to seat, or even asked us to have our meal first (to be later settled down the bills if needed)!! And it happened 3 times in different person!!

Please fairmont, we came from far away and spend a looooot of money for this Hajj program, more than thousand dollars, the cost of meal in your place of course nothing for us. It doesnt make sense if you think that we try to sneak in to your dining room only for free meal! We come there because of course we're entitled for the meal, based on arrangement from the agent. But the way you treating us was very rude, very inappropriate and very uncomfortable!!

Another occasion, by the time we checked in, I should be entitled for 1 king size bed, not for twin share. I'm calling front office asking him to look for another room with single bed for me, but he rejected my request promptly, not even give it a try for a minute. I'm asking for the 2nd time, and he simply did not do anything. Now im staying in twin room bed with connecting door to the next room, with whoever stay there, they are very noise and kept talking even at night. What an uncomfortable experiences !