M Sch

Review of Greater philadelphia YMCA

Lovely facility. There is no shortage of exercise ...

Lovely facility. There is no shortage of exercise equipment or classes to take advantage of. The indoor track is a great feature although some don't follow the rules and there's no one to enforce them. Family locker room doesn't seem well thought out but serves it's purpose. Warning: The showers in the family locker room are one temperature which is scalding hot. Staff has always been perfect until I was recently treated to a rude encounter with one young manager that not only couldn't clearly communicate what the problem was but also made no attempt to apologize or make up for the misinformation and mistakes made by his staff at the desk. He treated me and my family like we had done something malicious from the moment we scanned in, only to find out they had actually charged us for something we didn't need and couldn't use. And still we were treated like we did something wrong. Got my kid's hope's up (thanks to the misinformation), was treated like an unwelcome guest and denied access to facility even if we'd paid even more money. And here I thought the Y was Christian based.