Josh Manton

Review of Villa Rome Resort

I will start with the good stuff:

I will start with the good stuff:
The lobby was renovated a few years ago and still looks very nice. The food in the dining room is surprisingly good and the dining room is very nice. Similar to the dining room on a nice curise ship. Take the meal plan for solid breakfast and dinner (you may gain 10lbs). The staff in the dining room is excellent. There are a lot of families and the energy is great at the pool.

Now for the bad:
The rooms are terrible. I've stayed in motels that are in better shape. We paid over four hundred a night to be uncomfortable for 3 days. My daughter did not sleep well a single night. Her room had the air compressor (for the AC) and every time it turned on it was so loud it woke her up. The air registers would also rattle. The walls and ceilings are not sound proof and you can hear every single conversation from the rooms in every direction. We were also next to the elevator and it was very loud. The carpet is stained and is threadbare at the seams. The furniture is all dented and in terrible shape. The sheets on the bed felt like sandpaper, the pillows and mattress like rocks. The walls are all dinged and the paint is chipped. Our front door had extra drilled holes where someone did not install the deadbolt correctly. The bathroom was fiberglass everything (shower, tub, counter tops) and the ceiling was dropped and stained and the ventilation was dusty and disgusting.

The front desk is well aware that all the rooms are in bad shape and only offered a 10% discount and an apology. I have never felt so bamboozled by a hotel before. I have been robbed by Villa Roma.

If they contact me and invite me back after correcting the issues I will update my review. Until then, you've been warned. Many of the higher rating reviews say the same thing but they are nicer because they have been going to Villa Roma for years. I can tell from a few conversations that even the long time customers are disappointed.