Called Dec 1 to make a reservation for New Years -...

Called Dec 1 to make a reservation for New Years - asked the front desk person who answered the phone if we could use a gift certificate for that day and he said yes. He gave me a confirmation # and I gave him our credit card information. Called Dec 29 to see if we could get a pet room instead of a non pet room and there was no room for us - the confirmation # was invalid and that had nothing in our first or last names. Asked to talk to a manager but the manager was on the phone being very rude and seemed more like a disgruntled employee then a manager of a hotel. He informed me I could buy a room for $320 but the gift certificate wouldn't work because it was a blackout date. SO now we have no where to go for New Years after we told our small children about going to Deadwood and playing in a pool. I can't believe something like this even happens but I can tell you we will NOT be spending any money at this casino nor any of its affiliates. Ohh and that gift certificate was won at a Black Hills Works Fundraiser -SUPER JOB Cadillac Jacks -