Cody Schmidt

Review of Sherman Dodge/Schaumburg Jeep

Electrical issue with car was solved, but it was e...

Electrical issue with car was solved, but it was easily the worst experience I've ever had with a shop before in my life. I had come in a few days prior to set up an appointment through a woman whose name I was later told was Patricia. I was told my time was set. I arrived at my scheduled appointment time to discover that there was no appointment in their system for me at all. After dropping the car off anyway (no offer for courtesy shuttle for a ride home), I was told by my service advisor Tom that they would call me if the cost exceeded the amount I was originally quoted. A few hours later, I received a call with a brief synopsis of the work that had been done and a note that my car was done (again, no offer for courtesy shuttle) and that was it. I arrived to pick up my car and the labor cost was over what I was quoted and I had never been informed. The cashier told me that I'd have to tell the service advisors when I came back the next time. They said they replaced the light bulbs too and I discover that a package of spare bulbs I had put in the glove compartment had conveniently vanished, but they still charged me a nebulous 10% "shop supplies" fee. They tried to screw me over and I'm certainly never bringing another vehicle there again. Called in to voice my complaint and was met with the answering service.
There will certainly not be a "next time" for me.
Don't waste your time or your money.