JuliAnn Gill

Review of Peabody Orlando Hotel

The good: the staff was incredibly friendly and he...

The good: the staff was incredibly friendly and helpful. Great service from waitresses to front desk. The bad: you pay for a Hyatt and get a Motel 6 experience. They are not doing housekeeping service due to covid. We stayed for 5 nights and never had our room cleaned. They did change our sheets when I requested it due to spilled coffee, but the text number they provided to request service was never responded to, so we had to call hours later to request again. The toiletries are laughably small, which wouldn't matter if they were being replenished everyday, but...see above...no housekeeping. Most of the restaurants were closed. So your dinner choices are an expensive Italian steakhouse or convenience store sandwiches. We were there for a convention with over 500 people, but the bar was not open during the week, so there is literally no where to sit and have a drink unless you leave the hotel and many of the surrounding businesses and restaurants are closed. The website says the BLine diner was the provider for room service, but the phone was never answered to order, and the restaurant was closed for dinner. So I'm not sure room service was even an option. We had 2 days in the convention rooms. Like every hotel they tell you to bring a jacket in case the room is cold. You should believe them here... It was freezing!
Overall it was adequate. Comfortable and fairly clean hotel with friendly staff, but it just wasn't a Hyatt experience. It felt like a discount experience for a full price cost.