We have stayed at The Elms several times. Last nig...

We have stayed at The Elms several times. Last night our stay was incredibly disappointing. I would like to rate it 1 star, however I will give the hotel credit for the futile efforts made to correct the repeated mistakes. It was our goal to have a relaxing evening as we have a toddler at home and are current expecting our second child. We attempted to check in at 4:30, 30 minutes after check in time. We were then told our room was still not ready. At this time we were sent to the bar and given two free drink tickets, a nice thought but useless as I m pregnant. Our room was not ready until 5:30. We were then upgraded to the 5th floor which has nice benefits so I will give credit to that. We left for dinner and came back, attempting to use the valet available now that we were staying on the 5th floor. We were then told there was no valet (on a busy Saturday evening) so my husband went back out to park only to discover there was no parking available. After parking on the street we headed down to the spa to check in for our services. We were then told that he had only reserved the spot and that he didn t actually book the service so they had given our spot away and there was no availability. He was never told on the phone that he needed to give a credit card number otherwise he would have. The spa gave us free access to the grotto, again useless for me being pregnant as I can t utilize any heat-related treatments. We decided to give up and head up to the room. In our room we discovered that our heater was within a foot of our TV and was so loud that even when the TV was on the highest volume level it was difficult to hear. Our toilet also continued to run every time it was used, which meant we had to open the lid and pull the chain to get it to stop. Trying to stay positive we attempted to order room service. Our room did not have the hotel information book that includes the menu so my husband went searching for one. The front desk directed him to the restaurant who sent him back upstairs with a restaurant menu, not a room service menu. We called the front desk asking to have a room service menu brought up. 5 minutes later we received a call telling us to look in the book... that we didn t have. We were told to check all of the places we had looked before we originally went searching. They reluctantly agreed to bring us one. By the time someone brought us a photocopied menu we had 10 minutes to choose something and order so we again gave up and just went to bed. This stay was a complete waste of time and money, as it was anything but relaxing or accommodating. This stay will truly make me reconsider visiting The Elms again as there are several high-quality spas much closer to our home.