I called a couple days ago about getting my bike i...

I called a couple days ago about getting my bike in for an oil change. Said I was out of town on a month-long bike trip and had hit 5000+ miles. The guy was very friendly and asked if I would call back on Tues when their Service dept was open. I said sure. Jump ahead today: just tried to call twice, put on hold for 12 minutes each time, and disconnected after each time. The third time I asked for a phone call back. The person was very impatient like I was inconveniencing them, but took my info, and not even two minutes later, I received a call back from Service and was finally able to talk with them. I told them my story, and he said they were booked until Friday. Not a huge deal; I will find another dealership to help me out, but it would have been really nice if I didn't waste so much time waiting on someone to tell me they couldn't help me. Not the friendliest dealership I've been to, and trust me, I've been to a lot over the last month on my travels.