ED&DONNA WARE1

Review of Fairmont Jasper Park Lodge

We visited the grounds at the lodge as our daughte...

We visited the grounds at the lodge as our daughter got married at Pyramid Lake unfortunately our family could,not afford to spend the night here,but we drove up to take some pictures around the beautiful lake .As we were walking a very friendly guy driving a golf cart approached us and asked if we wanted a ride, most of us could fit in and some of us couldnt and just walked down to the lake.This gentleman named Paddy was unbelievable!,He showed us where to go to take our photos.After taking some pictures we all went inside to use the washrooms as we were walking by the front lobby we were approached again by the same gentleman he was telling my 2 grandkids a story than asked them if they could open up a trunk that was in the lobby , the kids were excited to help him open the trunk and was very surprised to see it had some trinkets in it .He let all 4 kids pick out something. His customer service experience was remarkable. Even know we were not a guest there he treated us like we were just as important. I do hope in writing this review that he gets acknowledged by the management team .Thank you again Paddy you made our day