Reg X

Review of Shangri-la's Edsa Plaza Hotel

Impact...it is what I felt different this time. So...

Impact...it is what I felt different this time. Sonny de guzman and his team at housekeeping really made the difference. It started with just me asking where the hair dryer is from sonny and from then on turned into making sure we were fully taken care of. The detail on fixing our towels to animals to make my kids entertained to how he makes sure we are comfortable and have all our needs. That really made an impact. Cubs and cubbies play area is another step in the right direction. The staff there is warm and very kid friendly. Expand this area and you will see your number of family guests grow. Kudos to stepping in the right direction.