Love the products in general. They are pricey and ...

Love the products in general. They are pricey and have average customer support. It seemed they were not able to resolve my problem and at times it seemed like I was more tech savvy than the apple tech support person and I would just say I am slightly above average. Not a big fan of iTunes format seems like they could put together a better software program and all their other software could use a update and redesign. I don't care for the format of their self help pages and many of them are out dated. I still rank them higher in support than comcast, microsoft, and symantec. I will also not that they had my call back number and when we got disconnected they did not call me back. I had to call them back. I did like that I received a email to rate my customer experience survey.