Robbie R

Review of Natick Crowne plaza

Overall, this was a pretty good stay ruined by a h...

Overall, this was a pretty good stay ruined by a horrible problem with the heating that maintenance failed to fix. On the pro side: The retro vibe of this hotel made it quite a unique and enjoyable place to stay. The room was clean (other than a used keurig pod left in our machine and an empty water bottle under the dresser) and the staff was friendly and helpful. On the con side: The hotel is in a really traffic-heavy area and is difficult to drive to and from. Also, though we booked a room in advance, no one told us when we booked that we had to cage the dog when he was left alone in the room. However, the worst part was the heating. We set the thermostat to 70, but it would not go above 66. We asked the front desk for help and they sent a maintenance worker who turned the heating unit off and then on again. However, it died in the middle of the night and the temperature fell to 64 degrees.