I had a very mixed experience. Initially I saw a v...

I had a very mixed experience. Initially I saw a vehicle online through CarGurus I was interested in so I requested more information. The next morning I received a call, text and email from a salesman. I asked a few questions about the vehicle and warranties. The associate seemed very irritated at my questions and was answering them in a very rude and condescending manner. I asked him why he was practically yelling at me and he said he wasn't. I replied that yes, you are being very aggressive and he stated he had lots of cars to clean and things to do before noon. He tried to convince me to drive up and see the car. I asked him if I did and I liked it, would they hold it till my husband could come back later that night as his name is on the trade. He said they would not, even though I would be driving from out of state. He continued to act rushed, pushy and irritated so I told him nevermind, I won't waste anymore of your time and ended the conversation.
That evening my husband and I decided to go ahead and drive to the dealership despite reservations about doing business with a dealer with such poor customer service. The vehicle was what we have been looking for, so we found a very polite and professional salesman, Adrian Ashley, who was the antithesis of the salesman I spoke with earlier. He was very helpful and happily answered any questions we had. He offered to let us put a
refundable hold on the vehicle and come back the next evening. We chose this option, and came back the next night and purchased the vehicle. Mr. Ashley was incredible the entire time, even though it put him staying late both nights due to us having to drive after work and not being able to get to the dealership early. Every other employee we dealt with during our transaction were professional and courteous. The four star rather than five is because of the initial experience with the salesman who replied to my online inquiry.