My son had ear tubes put in back in April and we h...

My son had ear tubes put in back in April and we have been fighting with the business office for coverage since then, getting random bills here and there. The physicians, nurses, and other staff were all extremely helpful and the procedure itself was on time and fast without complications. It was a great experience itself, but having to deal with the billing and insurance offices has been a nightmare. Maybe that's just modern American healthcare insurances for you, but get it together. We just received a duplicate bill for a charge we paid weeks ago (YES they cashed it). Hospital itself is great, but this is half a year later and I can't stand dealing with this billing department anymore. I finally got a hold of someone in billing after I had been forced to leave a voice mail rather than sit and hold for a human to pick up and left a message and they never called me back. So this person says the payment we sent in a month ago was applied to the wrong thing, so she corrected it, and I made her go through the entire history and fix everything to send us one final bill and confirmed nothing else is due. Thank you Karen in billing for finally being the helpful one that will hopefully end half a year of complete incompetence.