Chantel Haron

Review of Drake & Morgan

Yesterday a group of us were at Drake and Morgan K...

Yesterday a group of us were at Drake and Morgan KC to celebrate and bring in the New Year but unfortunately we were left bemused and highly dissapointed at the service offered.

At approximately 11:45pm we attempted to get our last round of drinks inorder to cheers each other and celebrate the start of 2019 but when we got to the bar we were told by the bar manager and staff that they were no longer serving drinks. To make matters worse there was a tray of champagne flutes which the bar manager proudly stated was for him and his staff. Whilst myself and other customers stood looking at the staff in shock the manager and his staff joked around behind the bar and even started to break out into dance whilst they dismissed all customers.

I spoke to the barman before leaving to state my concerns and quite frankly he was unprofessional and very dismissive. His only answers were that the bar was closing at 12am( the dj was still playing at this time and customers were still in the premises) and that the plan was for his staff to have drinks at 12.

In all my years I have never heard of a bar manager catering to his staff before the customers in the establishment. Obviously the 30 or so customers (pratically dead in there with 0 atmosphere) in Drake and Morgan were there to celebrate NYE and therefore would want to have a drink at around this time. The least the staff could have done was to inform customers of the time of last orders but instead they were busy entertaining themselves.

I will not be going there again. It's a shame because it's in such a lovely location but the service was devastatingly poor.