Greta Nelson

Review of O'Hare Hilton Hotel

I had to stay here on short notice due to missing ...

I had to stay here on short notice due to missing a connecting flight. For $200, I would expect more. When I arrived at 8:30pm, there was o ly one staff member working check-in, with a line snaking through the lobby. It took me over 30 minutes to make it to the front of the line. The idea of needing a room key to operate the elevator is all well and good- if it actually works every time. However, it took several tries, with the doors opening and closing repeatedly, frustrating me further.

In the room itself (king bed on the 10th floor) most of my complaints revolve around the shower. First, it was physically impossible to fully pull the thing up to get the water to come out of the shower head vs the bath tap. After straining, my fingers hurt, and about 1/3 flow was still coming out of the main tap. By the time I was done with my 5 minute shower (a time I normally relish and draw out), I was ankle deep in water. There was no functioning fan in the bathroom either, leading to steamed up mirrors and windows. The paint on the ceiling was cracked and peeling. Needless to say, I did not feel clean after my shower. The towels, though absorbent, and hard and rough and uncomfortable to dry off with.

Additionally, the flat sheet used directly over the mattress in lieu of a fitted sheet was nowhere near properly put on. A solid 3" of bare mattress was exposed at the foot of the bed, which then defeats the purpose of covering the mattress in the first place!

Both stars given are for the kindness and positive attitudes of staff; convenient location is cancelled by the long wait time to check in. Lost 1 star for misaligned sheet, and 2 stars for shower/tub issues.