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Loay El-Raghy

4 years ago

The worst ever relocating company I have dealt wit...

The worst ever relocating company I have dealt with during my whole entire business relocations (34 years of relocating).

To start with, there were far cheaper cost companies that have sent me their written offers.

I was naive enough to chose Eagle Relications because in my mind, the more you pay, the better professional service you obtain.

None of the above was provided in my case.

Mixing the departure time at the start, and ended up by instead of earlier, to be later.

During the whole process, have only been faced with surprises, either financially or executionally.

We grow up professionally with a concept that says: Client is always right, even if wrong!

Dealing with this company, it is absolutely the opposite!

The level of frustration during the process has been gradually increasing.....not a single apology from their side.

Sent an e mail, expressing part of my frustration.....no reply from their side.

Execution has taken 2 days, first day was finished by slightly above 3 pm and second by by slightly below 8 pm....they charged me extra time which never happened with any of previous relocating companies that i dealt with

Claiming in writing that they had to use the stairs with one of the sofas, as if they serve buildings only with lifts

Am now writing in the middle of the experience, don t even know what will happen with my cargo. Am I expecting further surprises?

Absolutely yes!

However, a piece of an advice:

1. Never use this relocating company
2. Or use them, but make sure it is not a hassle free and experience full of surprises!

Beware!

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