The hotel was clean and recently renovated. The re...

The hotel was clean and recently renovated. The reason I gave it 5 stars was due to the service. The night before it rained; a lot! The shuttle driver was not there at 5 am. That is when the person behind the front desk, who was also licensed to drive the shuttle, took the initiative and took us to the airport. We were all on time. The hotel had the foresight to have a second licensed person just in case. That is looking out for your customers! When leaving from the Columbus airport, I will always stay at the Fairfield Inn and Suites.