What a nightmare. The check in process took over a...

What a nightmare. The check in process took over an hour, by which time the initial room we were going to be given had been given to someone else. We were forced to settle for a worse room. We were given no information regarding the hotel's facilities (buses, internet usage, gym usage, etc), and later found out we were being charged over $30 a day for such facilities which we DID NOT USE. Staff generally ignored us and were not helpful - I sat in the link@sheraton on my laptop for over 2 hours without so much as a glance from any waitresses while other around me were offered food and beverage menus.

I will never be returning here and will likely avoid all Sheraton resorts from now on. This has been, by far, the worst holidaying experience I've ever had.