I made a reservation for a 3 night stay for my wif...

I made a reservation for a 3 night stay for my wife's sister and mom. The hotel staff checked them out one night before, they said they only paid for 2 nights when I paid a 3 night stay in advance using US Airways Vacations (don't do that!!!). They wouldn't allow my family into their room and the only option they gave to them is to call US Airways. What kind of customer service is that? I called to the front desk trying to help solve the situation and the person I spoke to was rude and said it was not their problem.

To add insult to injury, the room was not clean. Avoid this hotel. Period.