The place is beautiful inside. However the service...

The place is beautiful inside. However the service was horrible. I visited this place once before and I had an issues with my order and it was completely taken care of. Last night we did not get the same service. I m not sure if it was because of the group that I was with but it appeared that the manager was afraid to come and talk to us after all three dishes of the grilled chicken and cavatappi came out completely cold. Not warm but cold as if we're never cooked. The poor waiter said that he would get his manager and I would see if walk back to his manager, let him know what was going on and every time his manager sent him back to us and never came to address the situation himself. He initially told our waiter to offer us dessert as compensation. However, no one wanted dessert. I requested to have the pasta dishes comped because of the issue and the time that it took to come out but that did not happen. So just as a fair warning, you can expect to be treated differently no matter how much money you spend (our bill was a lot which is no problem because we were expecting to get the quality of food and service that we paid for) but by the group that you are with. I also had to request bread which I never had to do when I visited Citron. I hope this helps.