Only problem ordered & paid for tickets online for...

Only problem ordered & paid for tickets online for 5 people. The ticket girl argued they weren't valid no confirmation # listed. I said I can't email reservation from Hershey. She said there are many scams going. I even shared my phone for the email again no confirmation # listed. We wasted over 40 minutes to get tickets. Another employee had to help, she was searching wrong, talking scam even with receipt of credit card payment. Their employee originally made mistake then their employee didn't know her job. Hershey World itself was fun. They took the picture parts away which was sad, it makes a fun souvenir to get those. The old Hershey kiss boxes with pictures was great for kids, sad to see it go. With digital there isn't much cost that should be brought back. Makes great memories for families. Fun day, many events. So many choices of chocolate to buy. Reccomend this trip but hopefully get better employees.